S17E1 - Tenants turned my family home into a cannabis farm

The team investigate fake tenants who turned a home into a cannabis farm. And the pet microchipping database that could make it harder to track down your missing furry friend.
April 14, 2025, midnight

S17E2 - Water bills are going up, but what’s it all being spent on?

The team meet residents furious at water bills increasing by 47 per cent. And the energy company that incorrectly charged an 82-year-old nearly £3,000 on her winter bills.
April 15, 2025, midnight

S17E3 - My conservatory roof shattered, but no-one’s taking responsibility

The team help one family who narrowly escaped when their conservatory roof shattered and ask who should foot the bill.
April 16, 2025, midnight

S17E4 - I paid for a smartphone but received a lump of clay

The team help people stuck with paying a monthly contract for smartphones that were never delivered. And the SUV drivers left fearing for their safety when the cars developed a fault.
April 17, 2025, midnight

S17E5 - Timeshare nightmare

The team help a couple who paid thousands to terminate their timeshare membership. As another suspicious operator offers to help, the team are there to challenge his claims.
April 18, 2025, midnight

S17E6 - I cancelled my card, but scammers kept spending

The team investigate the mysterious transactions made via mobile phone payments – even after the customer had cancelled their bank card.
April 21, 2025, midnight

S17E7 - Brazen car scam caught on camera

The team expose a shocking trick caught on camera during a private car sale that’s left some drivers thousands of pounds out of pocket.
April 22, 2025, midnight

S17E8 - Nail glue took my daughter’s skin off

The team investigate the case of a girl who suffered severe burns after using a nail glue she bought online and expose the other products that pose a risk.
April 23, 2025, midnight

S17E9 - Super-scam cost me nearly £500,000

How a grandmother was groomed into cashing in her entire pension. Even her own family and the police couldn’t break the spell.
April 24, 2025, midnight

S17E10 - Dream holiday left me with gastric infection

The team investigate the cases of holidaymakers left suffering from debilitating gastric illnesses after a luxury five-star trip to Cape Verde.
April 25, 2025, midnight

S17E11 - Addicted to shopping app

The team investigate the shopping app that one woman found so addictive, she asked her bank to cancel her cards in order to stop her spending.
April 28, 2025, midnight

S17E12 - Fire safety upgrades – who should foot the bill?

The team take on the case of residents who were billed by their managing agent for fire safety upgrades to their front doors.
April 29, 2025, midnight

S17E13 - Gift experience voucher left me £200 out of pocket

The team reveal the gift voucher blunders that left one customer with only two theme park tickets for her family of six.
April 30, 2025, midnight

S17E14 - Scammer posed as my mum – while she sat next to me

How a scammer took over one woman’s WhatsApp account in a bid to defraud her friends and family.
May 1, 2025, midnight

S17E15 - Luxury resort turned out to be a building site

The team investigate the cases of holidaymakers who say their relaxing breaks were ruined by noisy building work.
May 2, 2025, midnight

S17E16 - New home knotweed no-one told us about

The team investigate who is responsible for the costly surprise of knotweed facing one couple when they bought their dream home.
Nov. 10, 2025, midnight

S17E17 - £1,000 to send a parcel

How sending a parcel cost one man more than £1,000 because the courier said he got the measurements wrong.
Nov. 11, 2025, midnight

S17E18 - I had to do the maths to prove my energy company wrong

The team investigate who is responsible for the mystery cracks in laptop screens that left a trail of angry customers.
Nov. 12, 2025, midnight

S17E19 - I took out a family trust to protect my kids, but now I regret it

The families unravelling the family trusts set up decades ago to protect an inheritance, but which are now proving complex and costly.
Nov. 13, 2025, midnight

S17E20 - My holiday was cancelled at hotel check-in

The team investigate the cases of holidaymakers left stranded when their travel company went bust, even though it appeared to be ATOL-protected.
Nov. 14, 2025, midnight

S17E21 - Insurer says I’m wrong about having cancer

The team investigate the life insurance policies that have left some customers in the lurch, including the woman whose insurer doesn’t accept she has cancer.
Nov. 17, 2025, midnight

S17E22 - Broadband firm has trapped my car with a telegraph pole

The team take on the case of the homeowner who claims a broadband company installed a new telegraph pole without warning, which left their car stuck in the lane behind their home.
Nov. 18, 2025, midnight

S17E23 - The Scottish lodge I invested in didn’t exist

The investment scheme that went wrong, after nearly 200 victims believed they were buying a holiday lodge connected to a well-known brand.
Nov. 19, 2025, midnight

S17E24 - Excluded from cheap energy tariffs because of where I live

The team take on the case of electric vehicle drivers who say their energy provider couldn’t connect them to the best tariffs because of where they live.
Nov. 20, 2025, midnight

S17E25 - Our holiday was not as advertised

The team investigate the cases of holidaymakers who say the reality of their trips was far from what was advertised by the travel company.
Nov. 21, 2025, midnight

S17E26 - Scammers used our street to open fake accounts

In the first of five special episodes for BBC Scam Safe week, the team investigate the fake bank accounts all registered in one Cheshire street.
Nov. 24, 2025, midnight

S17E27 - AI romance scammer broke my heart

In another special episode for BBC Scam Safe week, the team hear the incredible story of one Edinburgh woman left devastated when an online romance turned out to be a scam.
Nov. 25, 2025, midnight

S17E28 - Help! Is my online job a scam?

A viewer contacts the team after suspecting the online task work he’s been completing could be a scam.
Nov. 26, 2025, midnight

S17E29 - I was part of the world’s largest scam

A victim of a huge international investment scam network meets one of the investigative journalists who uncovered it.
Nov. 27, 2025, midnight

S17E30 - Fake Michael Jackson brought bailiffs to my door

A man whose home address is hijacked by a fraudster using the name Michael Jackson receives traffic fines and a visit from a bailiff but says the authorities won’t help.
Nov. 28, 2025, midnight

S17E31 - Banned from 500 shops by facial recognition

The team investigate the use of facial recognition software on Britain's high streets after a woman from Salford is falsely identified as a toilet roll thief.
Jan. 5, 2026, midnight

S17E32 - The banned online pet store still taking your money

The team sniffs out the truth about the glossy online pet store selling treats for dogs, which despite been banned from trading is still taking pet owners’ money
Jan. 6, 2026, midnight

S17E33 - I’m blind - but my bank sends letters I can’t read

The team reveal shocking failings at a high street bank after it sent crucial communications to a blind customer by letter.
Jan. 7, 2026, midnight

S17E34 - Roof repair rogues took aim at our homes

The team visit a Portsmouth suburb that has been repeatedly targeted by doorstep cold callers trying to charge thousands of pounds for roof repair jobs that simply weren’t needed.
Jan. 8, 2026, midnight

S17E35 - Slimed by sludge pipe leak during our dream cruise

A couple from the Wirral say their dream cruise holiday was ruined when a leaky pipe above their cabin covered them in foul-smelling liquidised food waste.
Jan. 9, 2026, midnight

S17E36 - Elvis event left me all shook up

The team takes on the case of an Elvis superfan who says an immersive experience with the 'King' was far from what was advertised.
Jan. 12, 2026, midnight

S17E37 - Owed thousands by my energy company

The team investigate the case of the energy company that still refused to pay back £3,000 to its customer despite two ombudsman rulings in his favour.
Jan. 13, 2026, midnight

S17E38 - I won in court – but I’m still out of pocket

The team investigates why court rulings aren’t being enforced against the businesses that owe their customers money – and what can be done about it.
Jan. 14, 2026, midnight

S17E39 - Next door up in flames - but I had to pay

The team investigate why an insurance company declined a no-fault claim after a fire spread from the house next door.
Jan. 15, 2026, midnight

S17E40 - Four-day delay, but my airline won’t pay

A couple who planned a holiday to Honolulu say their four-day stop-off in Las Vegas was wiped out by a series of flight cancellations and delays.
Jan. 16, 2026, midnight

S17E41 - Careless courier driver destroyed my garden wall

When a woman’s garden wall is flattened and a couple’s camper van is wrecked by careless delivery drivers, the team find out why the courier companies involved might not help put things right.
Jan. 19, 2026, midnight

S17E42 - Van seized after fake debt ruling

The team in Salford investigate how it was possible for a company to invent fake debts against other businesses, take their directors to court and have legal judgements rubber-stamped against them.
Jan. 20, 2026, midnight

S17E43 - Blaze repair delays ruined our home

A couple from Dorset say their beloved home has been wrecked by water damage after a series of delays to their insurance claim and building work.
Jan. 21, 2026, midnight

S17E44 - The five-year wait to return to my home

Residents of an apartment block in Oldham who were forced to leave their flats following the issue of a fire safety notice are desperate to go home after being barred from returning for five years.
Jan. 22, 2026, midnight

S17E45 - Holiday hotel blaze left me fearing for my life

The team hear from holidaymakers caught up in a major hotel fire in Turkey, who say their travel company hasn’t done enough – and won’t accept responsibility.
Jan. 23, 2026, midnight
BBC One
44 min/ep
17248 min
Nov. 30, 2009
Jan. 12, 2026, midnight
Jan. 13, 2026, midnight
Returning Series
NR

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